Privacy Policy

Review Date: 22 April 2025

This Privacy Policy is provided by Kerrie De Palma and outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

We are committed to protecting your privacy. Below you will find an explanation of how we collect, use, and protect your personal information through our website, services, programs, and online platforms.

 

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Location (general or as provided)
• Health and wellness information relevant to your sessions or participation in our programs
• Payment and billing information (processed securely via third-party providers)
• Social media handles (if you engage with us via social platforms)
• Any other personal information you voluntarily provide

Sensitive Information:

We do not collect sensitive information (e.g., health, spiritual beliefs) unless it is reasonably necessary for delivering our services and is obtained with your informed consent.

By booking a session or participating in our services, you consent to the collection of any necessary sensitive information required to support your well-being.

 

2. How We Collect Personal Information

We collect personal information through:

• Booking a service or downloading resources
• Signing up for newsletters or online programs
• Contacting us via the website, email, or social media
• Completing assessments, questionnaires, or quizzes
• Participating in coaching sessions or healing programs
• Leaving comments on our blog or engaging with our content.

We collect information by lawful and fair means, and wherever possible, directly from you.

 

3. Why We Collect Personal Information

We collect and use your personal information to:

• Provide coaching, hand analysis, healing, and holistic health services
• Deliver online courses and personal development programs.
• Personalise your experience and support your wellbeing.
• Communicate updates, offers, and newsletters (if you’ve opted in)
• Process payments and issue invoices
• Comply with legal obligations.

4. Storage and Security of Your Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is securely stored and managed using reputable, industry-standard platforms and service providers, including:

• Secure cloud-based systems for document and communication storage
• Trusted third-party payment processors for handling financial transactions
• Online learning platforms for course delivery and program access
• Client relationship management (CRM) tools and email marketing services for communication and administration purposes

All systems used are password-protected, encrypted where appropriate, and access is limited to authorised personnel only. We regularly review our data handling practices to ensure they meet evolving security standards and compliance requirements.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your data to trusted third-party service providers (e.g., course platforms, email services, payment processors) solely for the purpose of delivering our services to you. These third parties are required to maintain high standards of privacy and security.

Cross-border Disclosure:

Some providers are located outside Australia (e.g., USA, EU). We ensure their privacy practices align with Australian and GDPR regulations where applicable.

 

6. Direct Marketing and Communication

If you opt in, we may contact you with news, offers, or service updates. You can unsubscribe at any time by clicking the link at the bottom of our emails.

 

7. Access and Correction

You have the right to request access to or correction of your personal information.

To request this, please contact:

📧 hello@kerriedepalma.com.au

 We will respond within a reasonable timeframe.

 

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. After this time, your data will be securely deleted or anonymised.

We do not sell, rent, or trade your personal information. However, we may share limited information with trusted third-party service providers who assist us in delivering our services, such as payment processors, online course platforms, or CRM providers. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed, in accordance with applicable privacy laws and our instructions.

Where required by law, or to protect our legal rights, we may also disclose information to regulatory authorities or legal representatives.

 

9. Cookies and Website Tracking

Our website uses cookies and third-party tools (such as Google Analytics) to analyse usage patterns and enhance your experience.

Our website may also utilise tools such as Facebook Pixel or Google Ads for re-marketing purposes. You can opt out via your browser settings or Google Ad Preferences.

 

10. Blog Comments

When visitors leave comments on the blog, we collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string, to assist with spam detection.

An anonymised string (hash) may be sent to Gravatar to check if you use the service. After comment approval, your profile picture (if applicable) may be visible to the public next to your comment.